Job description
Assistant Service Manager
Overview
Our Volkswagen Norwich Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.
As Assistant Service Manager at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand.
What you will be doing?
Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced Drive a high performance culture, ensuring performance is rewarded and underperformance is managed.
Oversee the Front of House Operations, managing resource levels and productivity.
CXM, CXM and CXM. You will be wholly and completely Customer Focused, delivery 5* Customer Service Every Day. Accurately produce dealership reporting, in line with group reporting frameworks.
Support the dealership to consistently achieve high levels of customer satisfaction
What we are looking for?
If you think you’ve got what it takes and meet the criteria below, then please apply!
Experience within the automotive industry is essential.
Excellent organisation skills, with experience in high-level reporting. Experience working in an agile environment, where you have responded quickly to changing business needs.
An open and approachable leadership style, with experience in leading, motivating, and coaching managers.
Why work for Group 1 Automotive?
There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package: Competitive salary
Accelerated training pathways & career progression State of the art facilities with modern automotive technology
Part time and term time flexible working available Family friendly benefits such as enhanced Paternity & Maternity leave
Long Service holiday rewards that increase with your length of service Paid day off for your birthday
Plus, much more!!
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.
Respect - Integrity - Transparency - Teamwork - Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Who are we?
Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.
We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.