Job description
Contact Centre Advisor
Overview
Our Customer Contact Centre based at VW Chelmsford are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.
If you are hands on in nature, financially aware, have effective communications skills and are passionate about building teams which are focused on ensuring every customer has a great experience, then we would like to talk to you about our Contact Centre Advisor (Aftersales) position.
What you will be doing?
Maintain regular contact with our customers
Manage inbound and outbound calls
Maintain a high standard of current product, process, and system knowledge.
Adopting a sales approach regarding upsell.
Maintain accurate customer records
Deal with customer complaints
Maintaining good housekeeping standards and orderly administration of your work.
What we are looking for?
Customer awareness
Highly Motivated
Ability to work to deadlines and targets
Strong teamwork skills
Confident and professional communication skills
Why work for Group 1 Automotive
There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
Accelerated training pathways and manufacturer training
State of the art facilities with modern automotive technology
Family friendly benefits such as enhanced Paternity & Maternity leave
Long Service holiday rewards that increase with length of service
Paid day off for your birthday
Four day Aftersales Academy
Plus, much more!!
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.
Respect - Integrity - Transparency - Teamwork - Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Who we are?
Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.
We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.