Job description
Service Administrator – Volkswagen Maidstone
Good, honest, rewarding work. It's how we're built
In the heart of our aftersales department our Service Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
24/7 online access to healthcare professionals
Car purchasing and lease schemes
Servicing, parts & accessory colleague discounts.
Enhanced holiday allowance with length of service
Paid day off for your birthday
Company share purchase plan
Loan plans for colleagues, including toolbox and travel tickets
Colleague referral payments
Industry leading family friendly policies
Numerous training, learning and development options to suit everyone
Plus lot’s more
What you’ll do day to day
Administration duties within the service department
Deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
Record vehicle details and service histories accurately and effectively.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
If you think you’ve got what it takes and meet the criteria below, then please apply!
Full UK Driving Licence
Motor Industry experience is preferable
Happy to work independently and as part of a team
Ability to work to timescales effectively, with a keen eye for detail
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.