Job description
Remote Diagnostic Technician (Mechanic) – BMW Farnborough
Salary £45k - £50k
New Technicians are eligible for welcome bonuses totalling £2,500*
Time to switch up a gear? Be part of something better.
Enjoy support that’s second to none as a Remote Diagnostic Technician (Mechanic) at Group 1 Automotive. With training at some of the best facilities in the industry, you’ll learn new skills while becoming an expert. And best of all, you’ll be part of a fun, friendly team that will support you every day.
What we can offer you
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts.
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lot’s more
What you’ll do day to day
- Remotely diagnose and troubleshoot technical issues utilising the BMW RITA system
- Carry out remote diagnostic work and pre-order parts delivering a seamless service for the customer.
- Maintain exceptional customer service standards, fostering trust that leads to repeat business and referrals
- Collaborate effectively with different department to ensure a seamless experience and customer satisfaction.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
- NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent qualification
- Thorough understanding of vehicle safety standards and guidelines
- Strong problem-solving skills, ensuring accuracy in all aspects of work
- Ability to collaborate and contribute positively within a team environment
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
*Terms & Conditions; £1,000 sign-on bonus payable after 30 days of employment, a further £500 after 90 days, and a final payment of £1000 after 6 months. Further T&C’s apply.