Telesales Supervisor

Posted 29 October 2024
LocationReading
Job type Permanent
Discipline Parts
Reference008645

Job description

Telesales Supervisor (PartsPlus)

Overview

Here at Group 1 Automotive we are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.

Reporting to the Centre Manager, the Telesales Supervisor is responsible to lead, manage and motivate the Telesales team to achieve and exceed sales growth. Through the team, develop strong relationships with Customers, by providing expert knowledge and support and provide an exceptional Customer service experience.

What you will be doing?

Measure and coach Telesales team performance

Work closely with the Business Development Executives and Centre Managers, to ensure Customer promotions and campaigns are executed

Attend weekly 1 to 1’s with your Centre Manager

Conduct regular 1 to 1’s with the Telesales team

Support with recruitment of new Telesales Colleagues

Liaise with Warehouse team that all returns, and credit sales transactions are swiftly dealt with and authorised appropriately

Liaise with Accounts team to support with Customer account queries

What we are looking for?

We are looking for individuals who meet the below criteria to join our team. If you think you’ve got what it takes and meet the criteria below, then please apply!

Be a confident and capable communicator, both written and verbally

Basic understanding of using a computer, full training of systems and software used will be provided

Be a ‘Team Player’

Previous experience of working in a supervisory or management position desirable

Why work for Group 1 Automotive

There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:

Competitive salary with uncapped earnings potential

Accelerated training pathways and manufacturer training

State of the art facilities with modern automotive technology

Family friendly benefits such as enhanced Paternity & Maternity leave

Long Service holiday rewards that increase with your length of service

Paid day off for your birthday

Plus, much more!!

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork - Professionalism 

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Who we are?

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.

We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.