Job description
Telesales Supervisor (PartsPlus)
Overview
Here at Group 1 Automotive we are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.
Reporting to the Centre Manager, the Telesales Supervisor is responsible to lead, manage and motivate the Telesales team to achieve and exceed sales growth. Through the team, develop strong relationships with Customers, by providing expert knowledge and support and provide an exceptional Customer service experience.
What you will be doing?
Measure and coach Telesales team performance
Work closely with the Business Development Executives and Centre Managers, to ensure Customer promotions and campaigns are executed
Attend weekly 1 to 1’s with your Centre Manager
Conduct regular 1 to 1’s with the Telesales team
Support with recruitment of new Telesales Colleagues
Liaise with Warehouse team that all returns, and credit sales transactions are swiftly dealt with and authorised appropriately
Liaise with Accounts team to support with Customer account queries
What we are looking for?
We are looking for individuals who meet the below criteria to join our team. If you think you’ve got what it takes and meet the criteria below, then please apply!
Be a confident and capable communicator, both written and verbally
Basic understanding of using a computer, full training of systems and software used will be provided
Be a ‘Team Player’
Previous experience of working in a supervisory or management position desirable
Why work for Group 1 Automotive
There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
Competitive salary with uncapped earnings potential
Accelerated training pathways and manufacturer training
State of the art facilities with modern automotive technology
Family friendly benefits such as enhanced Paternity & Maternity leave
Long Service holiday rewards that increase with your length of service
Paid day off for your birthday
Plus, much more!!
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.
Respect - Integrity - Transparency - Teamwork - Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Who we are?
Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.
We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.